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VOLITION Warranty Policy

Volition E.bikes is the designated supplier of VOLITION products for E-Ride Shop. All warranty claims for these products will be processed in accordance with Volition E.bikes's Warranty Policy. 

E-Ride Shop follows the warranty policies established by our suppliers. Additionally, we have our own warranty terms and conditions that complement these supplier policies. Together, these policies provide a comprehensive guide for our customers, ensuring clarity and consistency.

In the event of any discrepancies between E-Ride Shop's policy and our suppliers' policies, E-Ride Shop reserves the right to determine, at our sole discretion, which parts of the supplier's warranty policies will take precedence. This approach ensures alignment with supplier agreements while maintaining transparency and fairness for our customers.

For any questions or further clarification, please contact our Customer Service team.

Warranty Service Clause:

  • The customer is fully responsible for the repair and maintenance of the product under this warranty.

  • E-Ride Shop, along with the respective supplier/brand, holds no liability or responsibility for the execution of any repairs or maintenance required.

  • E-Ride Shop will:

    • Act as an intermediary for the warranty claim, facilitating communication and coordination between the customer and the supplier/brand/manufacturer.

    • Facilitate the provision and shipment of necessary replacement parts to the customer.

    • Not be responsible for the installation or implementation of these parts.

  • The customer must ensure:

    • All repairs are conducted in accordance with the manufacturer’s guidelines.

    • Repairs are performed by a qualified professional if necessary.

  • E-Ride Shop disclaims any and all liability arising from improper installation or repair of the product.

  • In the event of any discrepancies arising from E-Ride Shop's warranty policy for the given supplier/brand, E-Ride Shop reserves the right to determine, at its sole discretion, which parts of our warranty policy and the supplier's warranty policy will apply.

Suppliers/Brands/Manufacturers Warranty Clause:

Limited WARRANTY POLICY 

Volition E.bikes are engineer-minded people. We work day and night to ensure products we engineer & manufacture are long lasting.  We also import bikes from overseas and work closely with our partners to again ensure bikes we sell can endure the years of use. Limited Warranty Periods:
  • 1 Year on the whole electrical system including the display, battery & motor
  • 1 Year on the most bike parts excluding all wear & tear items such as tyre, cassette, chain or belt, brake pads, grips, saddle & pedals.
 What Our Warranty Covers:
  • Manufacturers Faults, defects and/or Premature Failure
  • Original Purchasers of Product where a Receipt is Presentable
 What We Don’t Cover:
  • Battery Performance or Range*. Motor Electrical Burn out (overheating) or Any part that has been short circuited
  • Mechanical gear systems both external and internal. Cassette and chains are expected to be changed every 6 months on powerful mid drive e.bikes. IGH hubs can be damaged by incorrect operation.
  • Damage or Failure due to misuse (eg. freestyle or commercial activities or motor and battery “electric burn” due to excessive heat & improper use)
  • Damage caused by failure to service or maintain products. Our bikes are not water (especially salty water) proof, dust proof nor rust proof.
  • Damage caused by users’ incorrect fitment, installation or assembly
  • Wear and Tear from General use over time eg. worn tyres or brake pads
  • Products Tampered with or Altered from its Original State such as modifying top speeds on your own; modifying the e.bike controller
  • Claims outside the Valid Warranty Date from the Date of Receipt
  • Accessories such as Clothing, Tyres, Tubes, Serviceable Fluids, Perishables or Wear and Tear items
Battery Range*
  • There are many factors that affect this from speed, terrain, rider weight, assistance mode, cadence & rider’s own effort. Therefore, the bike can last from around 20km to over 120km+
  • The Up to range numbers we refer to are from customers’ feedback and they are achievable but they are not guaranteed.

What Happens When I Have a Warranty Problem?

  1. Contact a member of our team to assist with diagnosing the problem via emails and videos
  2. If a manufacturers fault is established, we will need the damaged part to be sent back if possible , we may or may not cover the shipping fee depending on the exact circumstance. We will then ship out the replacement part,
  3. If the fault requires our technician to diagnose, repair or install components, we will arrange a pick up service to bring the product to our service centre in Sydney (2022). Please also note that  the customer will bear the labour work of re-packing the bike into the original box for the purchase of the delivery. Additionally if we find the repair is outside of our warranty coverage; i.e. there is obvious damage to the bike from collision or mis-use; the battery has been dropped etc.. ; if the claimed fault is due to a simple user error; if it is caused by a build error by the user on receipt of the bike, we reserve the right to claim the cost of the repair plus the freight in both directions before returning the repaired bike. Replacements could be new or refurbished and also could be an updated or similar version.

Warranty Resolution Time Clause:

E-Ride Shop is not liable for any extended time that may be required to resolve a warranty claim. Various factors beyond our control can contribute to delays, including but not limited to:

  • Supplier/Brand Response Times: Processing and response times from the supplier or brand may vary.

  • Shipping and Logistics: Delays in the shipment of parts or products, which can be caused by logistical issues or external factors such as weather conditions or transportation disruptions.

  • Inspection and Evaluation: Time required for the supplier or brand to inspect and evaluate the product or defect.

  • Part Availability: Delays due to the unavailability of required parts or components.

  • Customs and Import Regulations: Delays caused by customs inspections and import regulations for international shipments.

Contact Us for Warranty Claims:

If you need to issue a warranty claim, please follow these steps:

  1. Prepare Your Information:

    • Product name and model number

    • Date of purchase

    • Detailed description of the issue

    • Proof of purchase (e.g., receipt or invoice)

    • Photos or videos of the defect (if applicable)

  2. Contact Our Customer Service Team:

  3. Submit Your Claim:

    • Provide all necessary information and documentation.

    • Our team will review your claim and coordinate with the supplier/brand as needed.

    • We will act as an intermediary to facilitate the warranty claim process.

  4. Next Steps:

    • After your claim is reviewed, our customer service team will inform you of the outcome and any further actions required.

    • If approved, E-Ride Shop will arrange for the shipment of necessary replacement parts. Note that we are not responsible for the installation or implementation of these parts.

Thank You for Choosing E-Ride Shop:

Thank you for choosing E-Ride Shop for your e-riding needs. We appreciate your trust in our products and services. Your satisfaction is our top priority, and we are committed to providing you with the best customer experience possible.

If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team. We are here to help and ensure that you enjoy a smooth and hassle-free experience with your purchase.

Thank you for being a valued customer, and we look forward to serving you again in the future.