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SPIKA Warranty Policy

SPIKA is the designated supplier of SPIKA products for E-Ride Shop. All warranty claims for these products will be processed in accordance with SPIKA's Warranty Policy. 

E-Ride Shop follows the warranty policies established by our suppliers. Additionally, we have our own warranty terms and conditions that complement these supplier policies. Together, these policies provide a comprehensive guide for our customers, ensuring clarity and consistency.

In the event of any discrepancies between E-Ride Shop's policy and our suppliers' policies, E-Ride Shop reserves the right to determine, at our sole discretion, which parts of the supplier's warranty policies will take precedence. This approach ensures alignment with supplier agreements while maintaining transparency and fairness for our customers.

For any questions or further clarification, please contact our Customer Service team.

Warranty Service Clause:

  • The customer is fully responsible for the repair and maintenance of the product under this warranty.

  • E-Ride Shop, along with the respective supplier/brand, holds no liability or responsibility for the execution of any repairs or maintenance required.

  • E-Ride Shop will:

    • Act as an intermediary for the warranty claim, facilitating communication and coordination between the customer and the supplier/brand/manufacturer.

    • Facilitate the provision and shipment of necessary replacement parts to the customer.

    • Not be responsible for the installation or implementation of these parts.

  • The customer must ensure:

    • All repairs are conducted in accordance with the manufacturer’s guidelines.

    • Repairs are performed by a qualified professional if necessary.

  • E-Ride Shop disclaims any and all liability arising from improper installation or repair of the product.

  • In the event of any discrepancies arising from E-Ride Shop's warranty policy for the given supplier/brand, E-Ride Shop reserves the right to determine, at its sole discretion, which parts of our warranty policy and the supplier's warranty policy will apply.

Suppliers/Brands/Manufacturers Warranty Clause:

1. Warranty Coverage

This warranty covers defects in materials and workmanship for a period of 12 months from the date of purchase. It applies to the following parts of the product:

  • Frame: 12 months
  • Battery: 6 months
  • Charger: 12 months
  • Motor: 12 months
  • Controller: 12 months
  • Front Fork: 6 months
  • Other Parts: 1 month
    • Lamps
    • Pedals
    • Tires
    • Brake handles
    • Expendable consumables
    • Front Shaft
    • Rear Shaft
    • Flywheel
    • Chain
    • Instrument
    • Speed Control Handle
    • Crank Gear Disk

2. Warranty Conditions

  1. Eligibility: The warranty is valid only for the original purchaser of the product. Proof of purchase must be presented for any warranty claims.

  2. Claim Process: To initiate a warranty claim, contact our customer service department with:

    • Proof of purchase
    • Description of the issue
    • Photos or videos of the defect, if applicable

  3. Repair or Replacement: If a defect is found, we will, at our discretion, repair or replace the defective part free of charge. The customer may need to cover shipping costs for sending the bike or parts to our service centre.

  4. Exclusions: This warranty does not cover:

    • Normal wear and tear (e.g., brake pads, tires, chains)
    • Damage caused by accidents, misuse, or neglect
    • Unauthorised modifications or repairs
    • Use of the  product for commercial purposes
    • Damage due to improper maintenance

3. Maintenance and Care

To ensure the longevity and optimal performance of your e-Bike, regular maintenance is required. The e-Bike should be serviced at least annually by an authorised dealer. Failure to maintain the bike in a roadworthy condition may void the warranty.

4. Limitations and Liability

This warranty is limited to the repair or replacement of defective parts. It does not cover any indirect, incidental, or consequential damages arising from the use or inability to use the product. The total liability under this warranty shall not exceed the original purchase price of the product.

5. Additional Support

For any questions or to start a warranty claim, please contact our customer service team. We are here to assist you and ensure you have a positive experience with your product.

Warranty Resolution Time Clause:

E-Ride Shop is not liable for any extended time that may be required to resolve a warranty claim. Various factors beyond our control can contribute to delays, including but not limited to:

  • Supplier/Brand Response Times: Processing and response times from the supplier or brand may vary.

  • Shipping and Logistics: Delays in the shipment of parts or products, which can be caused by logistical issues or external factors such as weather conditions or transportation disruptions.

  • Inspection and Evaluation: Time required for the supplier or brand to inspect and evaluate the product or defect.

  • Part Availability: Delays due to the unavailability of required parts or components.

  • Customs and Import Regulations: Delays caused by customs inspections and import regulations for international shipments.

Contact Us for Warranty Claims:

If you need to issue a warranty claim, please follow these steps:

  1. Prepare Your Information:

    • Product name and model number

    • Date of purchase

    • Detailed description of the issue

    • Proof of purchase (e.g., receipt or invoice)

    • Photos or videos of the defect (if applicable)

  2. Contact Our Customer Service Team:

  3. Submit Your Claim:

    • Provide all necessary information and documentation.

    • Our team will review your claim and coordinate with the supplier/brand as needed.

    • We will act as an intermediary to facilitate the warranty claim process.

  4. Next Steps:

    • After your claim is reviewed, our customer service team will inform you of the outcome and any further actions required.

    • If approved, E-Ride Shop will arrange for the shipment of necessary replacement parts. Note that we are not responsible for the installation or implementation of these parts.

Thank You for Choosing E-Ride Shop:

Thank you for choosing E-Ride Shop for your e-riding needs. We appreciate your trust in our products and services. Your satisfaction is our top priority, and we are committed to providing you with the best customer experience possible.

If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team. We are here to help and ensure that you enjoy a smooth and hassle-free experience with your purchase.

Thank you for being a valued customer, and we look forward to serving you again in the future.