Plusrite is the designated supplier of Plusrite products for E-Ride Shop. All warranty claims for these products will be processed in accordance with Plusrite's Warranty Policy.
E-Ride Shop follows the warranty policies established by our suppliers. Additionally, we have our own warranty terms and conditions that complement these supplier policies. Together, these policies provide a comprehensive guide for our customers, ensuring clarity and consistency.
In the event of any discrepancies between E-Ride Shop's policy and our suppliers' policies, E-Ride Shop reserves the right to determine, at our sole discretion, which parts of the supplier's warranty policies will take precedence. This approach ensures alignment with supplier agreements while maintaining transparency and fairness for our customers.
For any questions or further clarification, please contact our Customer Service team.
Warranty Service Clause:
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The customer is fully responsible for the repair and maintenance of the product under this warranty.
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E-Ride Shop, along with the respective supplier/brand, holds no liability or responsibility for the execution of any repairs or maintenance required.
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E-Ride Shop will:
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Act as an intermediary for the warranty claim, facilitating communication and coordination between the customer and the supplier/brand/manufacturer.
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Facilitate the provision and shipment of necessary replacement parts to the customer.
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Not be responsible for the installation or implementation of these parts.
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The customer must ensure:
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All repairs are conducted in accordance with the manufacturer’s guidelines.
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Repairs are performed by a qualified professional if necessary.
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E-Ride Shop disclaims any and all liability arising from improper installation or repair of the product.
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In the event of any discrepancies arising from E-Ride Shop's warranty policy for the given supplier/brand, E-Ride Shop reserves the right to determine, at its sole discretion, which parts of our warranty policy and the supplier's warranty policy will apply.
Suppliers/Brands/Manufacturers Warranty Clause:
2-Year Warranty Coverage
This product is covered by a 2-year limited warranty, which includes the following components:
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Bike Frame: The bike frame is warranted against structural defects in material and workmanship under normal use and maintenance conditions for a period of two years from the date of purchase. This generally includes any cracks, breaks, or failure of the frame material.
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Battery: The battery is covered under warranty for a period of two years from the date of purchase. This warranty typically ensures that the battery will maintain a certain level of performance during the warranty period under normal usage and proper maintenance.
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Controller: The controller is warranted for two years from the date of purchase against defects in material and workmanship. This usually includes any malfunctions or failures that occur under normal operating conditions.
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Front Lights: The front lights are covered by this warranty for a period of two years from the date of purchase. This warranty often covers any defects in materials or workmanship, including issues with functionality or illumination.
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Motor: The motor is warranted for a period of two years from the date of purchase. This warranty generally covers any defects in materials or workmanship, ensuring that the motor operates as intended under normal usage conditions.
This warranty does not cover any of the following conditions, components, or occurrences:
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Normal Wear and Tear: The warranty does not cover damage, deterioration, or malfunction resulting from normal wear and tear or the natural aging of the product. This includes, but is not limited to, fading, discolouration, or cosmetic damage.
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Consumable Components: Any consumable parts, such as batteries, bulbs, filters, and other items that are expected to diminish over time, are excluded from this warranty.
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Improper Use or Misuse: Damage caused by improper use, misuse, abuse, neglect, or failure to follow the manufacturer's instructions is not covered. This includes, but is not limited to, damage resulting from physical impact, accidents, or exposure to extreme conditions.
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Unauthorised Modifications: Any product that has been modified, repaired, or altered by anyone other than an authorised service representative is not covered by this warranty. Unauthorised modifications include, but are not limited to, tampering with internal components, using incompatible parts, or making alterations to the product’s original design.
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Environmental Damage: Damage caused by environmental factors such as fire, flood, wind, lightning, or other natural disasters, or any event considered an act of God, is not covered under this warranty.
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Improper Installation: Issues arising from improper installation or assembly, including failure to follow installation instructions or using incorrect tools, are excluded from this warranty.
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Commercial Use: This warranty is intended for residential use only and does not cover products used in commercial, rental, or institutional applications.
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Cosmetic Damage: Superficial or cosmetic damage, such as scratches, dents, or any other damage that does not affect the functionality of the product, is not covered.
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Third-Party Products: Products or components not originally manufactured or sold by us, including any third-party accessories or attachments, are not covered by this warranty.
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Damage from Inadequate Maintenance: Failure to perform regular maintenance as outlined in the product’s owner manual or failure to keep the product in a reasonably clean condition can void the warranty.
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Transportation Costs: Costs associated with the transportation, removal, or reinstallation of the product for repair or replacement under this warranty are not covered.
Warranty Resolution Time Clause:
E-Ride Shop is not liable for any extended time that may be required to resolve a warranty claim. Various factors beyond our control can contribute to delays, including but not limited to:
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Supplier/Brand Response Times: Processing and response times from the supplier or brand may vary.
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Shipping and Logistics: Delays in the shipment of parts or products, which can be caused by logistical issues or external factors such as weather conditions or transportation disruptions.
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Inspection and Evaluation: Time required for the supplier or brand to inspect and evaluate the product or defect.
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Part Availability: Delays due to the unavailability of required parts or components.
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Customs and Import Regulations: Delays caused by customs inspections and import regulations for international shipments.
Contact Us for Warranty Claims:
If you need to issue a warranty claim, please follow these steps:
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Prepare Your Information:
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Product name and model number
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Date of purchase
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Detailed description of the issue
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Proof of purchase (e.g., receipt or invoice)
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Photos or videos of the defect (if applicable)
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Contact Our Customer Service Team:
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Email: support@erideshop.com.au
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Phone: 1300 833 610
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Postal Address: 903/50 Clarence Street, Sydney NSW 2000
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Submit Your Claim:
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Provide all necessary information and documentation.
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Our team will review your claim and coordinate with the supplier/brand as needed.
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We will act as an intermediary to facilitate the warranty claim process.
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Next Steps:
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After your claim is reviewed, our customer service team will inform you of the outcome and any further actions required.
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If approved, E-Ride Shop will arrange for the shipment of necessary replacement parts. Note that we are not responsible for the installation or implementation of these parts.
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Thank You for Choosing E-Ride Shop:
Thank you for choosing E-Ride Shop for your e-riding needs. We appreciate your trust in our products and services. Your satisfaction is our top priority, and we are committed to providing you with the best customer experience possible.
If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team. We are here to help and ensure that you enjoy a smooth and hassle-free experience with your purchase.
Thank you for being a valued customer, and we look forward to serving you again in the future.
