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My E Ride Warranty Policy

My E Ride is the designated supplier of My E Ride products for E-Ride Shop. All warranty claims for these products will be processed in accordance with My E Ride's Warranty Policy. 

E-Ride Shop follows the warranty policies established by our suppliers. Additionally, we have our own warranty terms and conditions that complement these supplier policies. Together, these policies provide a comprehensive guide for our customers, ensuring clarity and consistency.

In the event of any discrepancies between E-Ride Shop's policy and our suppliers' policies, E-Ride Shop reserves the right to determine, at our sole discretion, which parts of the supplier's warranty policies will take precedence. This approach ensures alignment with supplier agreements while maintaining transparency and fairness for our customers.

For any questions or further clarification, please contact our Customer Service team.

Warranty Service Clause:

  • The customer is fully responsible for the repair and maintenance of the product under this warranty.

  • E-Ride Shop, along with the respective supplier/brand, holds no liability or responsibility for the execution of any repairs or maintenance required.

  • E-Ride Shop will:

    • Act as an intermediary for the warranty claim, facilitating communication and coordination between the customer and the supplier/brand/manufacturer.

    • Facilitate the provision and shipment of necessary replacement parts to the customer.

    • Not be responsible for the installation or implementation of these parts.

  • The customer must ensure:

    • All repairs are conducted in accordance with the manufacturer’s guidelines.

    • Repairs are performed by a qualified professional if necessary.

  • E-Ride Shop disclaims any and all liability arising from improper installation or repair of the product.

  • In the event of any discrepancies arising from E-Ride Shop's warranty policy for the given supplier/brand, E-Ride Shop reserves the right to determine, at its sole discretion, which parts of our warranty policy and the supplier's warranty policy will apply.

Suppliers/Brands/Manufacturers Warranty Clause:

At My E Ride, we stand behind the quality and reliability of our electric vehicles and accessories. To ensure your peace of mind and confidence in your purchase, we offer comprehensive warranty coverage for all products.

Standard Warranty Coverage

All of our products come with a standard manufacturer's warranty, covering defects in materials and workmanship for a specified period from the date of purchase. The warranty period and coverage details are specified below for each product.

Warranty Benefits

  • Quality Assurance: Our warranties are a testament to the superior craftsmanship and high-quality materials used in our products. We are committed to delivering products that meet and exceed your expectations.

  • Peace of Mind: With warranty coverage, you can enjoy your electric vehicle without worry, knowing that you are protected against manufacturing defects during the specified warranty period.

  • Expert Support: In case of any issues covered by the warranty, our dedicated customer support team will assist you through the process of resolving the problem.

Claiming Warranty

If you believe that your product is experiencing issues covered by the warranty, follow these steps to make a warranty claim:

  • Contact Customer Support: Reach out to our customer support team via the contact information provided on our website or by replying to your order confirmation email.
  • Provide Details: Share your order number, product details, and a description of the issue you are experiencing.
  • Assessment and Resolution: Our customer support team will guide you through the assessment process and, if required, provide instructions for having the product repaired.
  • Repair or Replacement: If the issue is covered under warranty, we will either repair the product or provide a replacement (at our discretion), depending on the circumstances and product availability.

Exclusions

Please note that the warranty does not cover damage resulting from accidents, misuse, neglect, improper maintenance, modifications, or normal wear and tear.

Customer Satisfaction Guaranteed

At My E Ride, your satisfaction is our priority. If you have any questions or concerns regarding warranty coverage, feel free to contact our customer support team.

Contact Us

For warranty inquiries or assistance, please reach out to our customer support team using the contact information provided on our website. Ride with Confidence - Trust in Our Warranty Coverage for a Worry-Free Experience! 

E Scooter Warranty

Purchase the E Scooter from My E Ride or its authorised dealer. Operate according to the instructions set in this manual and have it serviced every twelve (12) months by My E Ride, or its authorised representative at the owner’s expense. Then My E Ride guarantee to rectify any quality problems concerning its manufacturing or materials within the guarantee period.

WARRANTY

All My E Ride E Scooters are guaranteed for twelve months from the date of purchase. The manufacturer will repair or replace at their option to the original purchaser, free of charge, any part or electronic component found upon examination by an authorised dealer to be defective in material and/or workmanship.

The warranty will also cover all the structural frame components, including fork, platform and frame.

Warranty service can be performed by My E Ride or its authorised dealer. Do not return faulty parts to manufacturer without prior consent. All transportation costs and shipping damage incurred for repair or replacement of the faulty parts are the responsibility of the original purchaser.

Exclusions are noted below.

WARRANTY EXCLUSIONS

  • ABS plastic shrouds and covers (wear and tear items are not warranted)
  • Batteries (the battery manufacturer provides a twelve-month limited warranty).
  • Battery chargers are covered by a twelve-month limited warranty.
  • Tyres and tubes (wear and tear items are not warranted).
  • In the event of an increase in the operational noise level, the warranty does not apply as this is usually occurs as a result abusive and excessive strain on the scooter.
  • Brake pads/Brake wear are a fair wear and tear item and not warranted.
  • Repairs and/or modifications made to any part of the scooter without prior consent from the manufacturer.
  • Circumstances beyond the control of the manufacturer.
  • Damaged caused by abuse, misuse, accident, or negligence, improper operation, lack of maintenance, or commercial use.
  • Labour, service calls, shipping, and other charges incurred for repair of the products.

NO WARRANTY WILL BE GIVEN IF THE FOLLOWING OCCURS:

  1. Do not operate according to the manual.
  2. Do not get maintenance from the specified dealers
  3. Do not use the components or parts made by our corporation.
  4. Modify the unit or its part without authorisation.
  5. The warranty has expired.
  6. Incidents caused by uncontrollable factors such as typhoon, floods, fire, water damage, rust, earthquake, or war.

 

Warranty Resolution Time Clause:

E-Ride Shop is not liable for any extended time that may be required to resolve a warranty claim. Various factors beyond our control can contribute to delays, including but not limited to:

  • Supplier/Brand Response Times: Processing and response times from the supplier or brand may vary.

  • Shipping and Logistics: Delays in the shipment of parts or products, which can be caused by logistical issues or external factors such as weather conditions or transportation disruptions.

  • Inspection and Evaluation: Time required for the supplier or brand to inspect and evaluate the product or defect.

  • Part Availability: Delays due to the unavailability of required parts or components.

  • Customs and Import Regulations: Delays caused by customs inspections and import regulations for international shipments.

Contact Us for Warranty Claims:

If you need to issue a warranty claim, please follow these steps:

  1. Prepare Your Information:

    • Product name and model number

    • Date of purchase

    • Detailed description of the issue

    • Proof of purchase (e.g., receipt or invoice)

    • Photos or videos of the defect (if applicable)

  2. Contact Our Customer Service Team:

  3. Submit Your Claim:

    • Provide all necessary information and documentation.

    • Our team will review your claim and coordinate with the supplier/brand as needed.

    • We will act as an intermediary to facilitate the warranty claim process.

  4. Next Steps:

    • After your claim is reviewed, our customer service team will inform you of the outcome and any further actions required.

    • If approved, E-Ride Shop will arrange for the shipment of necessary replacement parts. Note that we are not responsible for the installation or implementation of these parts.

Thank You for Choosing E-Ride Shop:

Thank you for choosing E-Ride Shop for your e-riding needs. We appreciate your trust in our products and services. Your satisfaction is our top priority, and we are committed to providing you with the best customer experience possible.

If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team. We are here to help and ensure that you enjoy a smooth and hassle-free experience with your purchase.

Thank you for being a valued customer, and we look forward to serving you again in the future.