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MONO Warranty Policy

Sunmono is the designated supplier of MONO products for E-Ride Shop. All warranty claims for these products will be processed in accordance with Sunmono's Warranty Policy.

E-Ride Shop follows the warranty policies established by our suppliers. Additionally, we have our own warranty terms and conditions that complement these supplier policies. Together, these policies provide a comprehensive guide for our customers, ensuring clarity and consistency.

In the event of any discrepancies between E-Ride Shop's policy and our suppliers' policies, E-Ride Shop reserves the right to determine, at our sole discretion, which parts of the supplier's warranty policies will take precedence. This approach ensures alignment with supplier agreements while maintaining transparency and fairness for our customers.

For any questions or further clarification, please contact our Customer Service team.

Warranty Service Clause:

  • The customer is fully responsible for the repair and maintenance of the product under this warranty.

  • E-Ride Shop, along with the respective supplier/brand, holds no liability or responsibility for the execution of any repairs or maintenance required.

  • E-Ride Shop will:

    • Act as an intermediary for the warranty claim, facilitating communication and coordination between the customer and the supplier/brand/manufacturer.

    • Facilitate the provision and shipment of necessary replacement parts to the customer.

    • Not be responsible for the installation or implementation of these parts.

  • The customer must ensure:

    • All repairs are conducted in accordance with the manufacturer’s guidelines.

    • Repairs are performed by a qualified professional if necessary.

  • E-Ride Shop disclaims any and all liability arising from improper installation or repair of the product.

  • In the event of any discrepancies arising from E-Ride Shop's warranty policy for the given supplier/brand, E-Ride Shop reserves the right to determine, at its sole discretion, which parts of our warranty policy and the supplier's warranty policy will apply.

Suppliers/Brands/Manufacturers Warranty Clause:

Sunmono E-bikes offers the original purchaser of any E-bike a warranty against defects in materials and workmanship, as specified below:

FRAMES and FORKS

All frames and forks have a TWO years warranty.

This period is for the original owner

This includes carbon fibre frames and forks

This excludes suspension forks

COMPONENTS

All components on Sunmono E-bikes are covered by the manufacturer’s warranty.

1 YEAR on motor

1 YEAR on battery

1 YEAR on Main Controller

LIMITATIONS AND EXCLUSIONS

This warranty applies only to the original owner of a Sunmono E-bikes and is not transferable to subsequent owners. The bicycle must be in an assembled condition and accompanied by the original receipt for the bicycle.

The limited warranty does not cover paint damage, rust, corrosion, any modification made to the vehicle, normal wear and tear, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible with the vehicle as sold and costs of installation, assembly and disassembly.

The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect or theft (eg. Always keep your battery partial charged or deep charged if you don’t use it in a long period, otherwise it’s ruined, and it’s a misuse).

Costs such as assembly, transport etc. are not covered by the warranty.

TO MAKE A CLAIM

Sunmono E-bikes treat all warranty claims as high priority. Please follow the following steps if you believe you have a valid warranty claim:

Email the following information to our customer service team:

  • info@sunmono.com.au CC'ing in E-Ride Shop (support@erideshop.com.au) or vice versa
  • Subject - Sunmono E-bikes Warranty Claim
  • Name
  • Address
  • Daytime Phone Number
  • Bike Information (model, year, size)
  • Clear images showing complete assembled bike, serial number, area of bicycle with manufacturing defect
  • Proof of purchase; Sales Order number and Receipt/Tax Invoice

Warranty Resolution Time Clause:

E-Ride Shop is not liable for any extended time that may be required to resolve a warranty claim. Various factors beyond our control can contribute to delays, including but not limited to:

  • Supplier/Brand Response Times: Processing and response times from the supplier or brand may vary.

  • Shipping and Logistics: Delays in the shipment of parts or products, which can be caused by logistical issues or external factors such as weather conditions or transportation disruptions.

  • Inspection and Evaluation: Time required for the supplier or brand to inspect and evaluate the product or defect.

  • Part Availability: Delays due to the unavailability of required parts or components.

  • Customs and Import Regulations: Delays caused by customs inspections and import regulations for international shipments.

Contact Us for Warranty Claims:

If you need to issue a warranty claim, please follow these steps:

  1. Prepare Your Information:

    • Product name and model number

    • Date of purchase

    • Detailed description of the issue

    • Proof of purchase (e.g., receipt or invoice)

    • Photos or videos of the defect (if applicable)

  2. Contact Our Customer Service Team:

  3. Submit Your Claim:

    • Provide all necessary information and documentation.

    • Our team will review your claim and coordinate with the supplier/brand as needed.

    • We will act as an intermediary to facilitate the warranty claim process.

  4. Next Steps:

    • After your claim is reviewed, our customer service team will inform you of the outcome and any further actions required.

    • If approved, E-Ride Shop will arrange for the shipment of necessary replacement parts. Note that we are not responsible for the installation or implementation of these parts.

Thank You for Choosing E-Ride Shop:

Thank you for choosing E-Ride Shop for your e-riding needs. We appreciate your trust in our products and services. Your satisfaction is our top priority, and we are committed to providing you with the best customer experience possible.

If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team. We are here to help and ensure that you enjoy a smooth and hassle-free experience with your purchase.

Thank you for being a valued customer, and we look forward to serving you again in the future.