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KUGOO Warranty Policy

Kugoo Mobility is the designated supplier of KUGOO products for E-Ride Shop. All warranty claims for these products will be processed in accordance with Kugoo Mobility's Warranty Policy. 

E-Ride Shop follows the warranty policies established by our suppliers. Additionally, we have our own warranty terms and conditions that complement these supplier policies. Together, these policies provide a comprehensive guide for our customers, ensuring clarity and consistency.

In the event of any discrepancies between E-Ride Shop's policy and our suppliers' policies, E-Ride Shop reserves the right to determine, at our sole discretion, which parts of the supplier's warranty policies will take precedence. This approach ensures alignment with supplier agreements while maintaining transparency and fairness for our customers.

For any questions or further clarification, please contact our Customer Service team.

Warranty Service Clause:

  • The customer is fully responsible for the repair and maintenance of the product under this warranty.

  • E-Ride Shop, along with the respective supplier/brand, holds no liability or responsibility for the execution of any repairs or maintenance required.

  • E-Ride Shop will:

    • Act as an intermediary for the warranty claim, facilitating communication and coordination between the customer and the supplier/brand/manufacturer.

    • Facilitate the provision and shipment of necessary replacement parts to the customer.

    • Not be responsible for the installation or implementation of these parts.

  • The customer must ensure:

    • All repairs are conducted in accordance with the manufacturer’s guidelines.

    • Repairs are performed by a qualified professional if necessary.

  • E-Ride Shop disclaims any and all liability arising from improper installation or repair of the product.

  • In the event of any discrepancies arising from E-Ride Shop's warranty policy for the given supplier/brand, E-Ride Shop reserves the right to determine, at its sole discretion, which parts of our warranty policy and the supplier's warranty policy will apply.

Suppliers/Brands/Manufacturers Warranty Clause:

Kugoo is a brand that values transparency and building good relationships with our valued customers. If for any reason your Kugoo products are damaged, malfunctioning or have any issues, Kugoo will take full responsibility of your product for up to 6-12 months after the purchase date on most items.

LIMITED PRODUCT WARRANTY

If accessories happened with following problems under normal using and within the warranty period, please contact with us or our distributor, we shall provide warranty service for you.

Service Content

Parts Quality Problem Guarantee Period Service Period

motor

Not functioning

1 year

 Free repair or replacement

controller

Not functioning

 1 year Free repair or replacement

battery

Can't charge and discharge

 6 months - 1 year Free repair or replacement

display

 Not functioning (except for into water or be impacted) 6 months Free repair or replacement

body

Broken by normal use

 1 year Free repair or replacement

 

OUR COMMITMENT TO YOU:

All Kugoo customers qualify for full access to our warranty after purchase. If you ever have any inquiry's regarding whether or not your product is still under warranty just email us at supports@kugoomobility.com and inquire about your warranty status. We will ask for for:

  1. Your Full name 
  2. Your Order Number
  3. Your Address

TO RECEIVE WARRANTY SERVICE, PLEASE:

  1. Contact our Customer Service department at supports@kugoomobility.com and advise them of the nature of the issue. Customer Service will provide you with information as to how to proceed.
  2. Please remember, product returned for warranty claims must be accompanied by the original order number as well as photos/videos details regarding the nature of the problem, the location of the product, etc.

EXCLUSIONS AND LIMITATIONS

This Limited Product Warranty does not apply to any damage caused in the following circumstances:

1. Damage caused by nature or acts of God, for example, lightning strikes, cyclones and the like.

2. Negligent or incorrect use of the product.

3. Commercial use of the product.

4. Unauthorised modifications to any part of the product.

5. Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes.

6. Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions or with improper voltage or power supply.

7. Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not authorised by Kugoo Mobility to perform such services.

8. Damage caused by natural wear and tear.

WARRANTY REGISTRATION

Head to https://www.kugoomobility.com/pages/warranty and fill in the form.

Warranty Resolution Time Clause:

E-Ride Shop is not liable for any extended time that may be required to resolve a warranty claim. Various factors beyond our control can contribute to delays, including but not limited to:

  • Supplier/Brand Response Times: Processing and response times from the supplier or brand may vary.

  • Shipping and Logistics: Delays in the shipment of parts or products, which can be caused by logistical issues or external factors such as weather conditions or transportation disruptions.

  • Inspection and Evaluation: Time required for the supplier or brand to inspect and evaluate the product or defect.

  • Part Availability: Delays due to the unavailability of required parts or components.

  • Customs and Import Regulations: Delays caused by customs inspections and import regulations for international shipments.

Contact Us for Warranty Claims:

If you need to issue a warranty claim, please follow these steps:

  1. Prepare Your Information:

    • Product name and model number

    • Date of purchase

    • Detailed description of the issue

    • Proof of purchase (e.g., receipt or invoice)

    • Photos or videos of the defect (if applicable)

  2. Contact Our Customer Service Team:

  3. Submit Your Claim:

    • Provide all necessary information and documentation.

    • Our team will review your claim and coordinate with the supplier/brand as needed.

    • We will act as an intermediary to facilitate the warranty claim process.

  4. Next Steps:

    • After your claim is reviewed, our customer service team will inform you of the outcome and any further actions required.

    • If approved, E-Ride Shop will arrange for the shipment of necessary replacement parts. Note that we are not responsible for the installation or implementation of these parts.

Thank You for Choosing E-Ride Shop:

Thank you for choosing E-Ride Shop for your e-riding needs. We appreciate your trust in our products and services. Your satisfaction is our top priority, and we are committed to providing you with the best customer experience possible.

If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team. We are here to help and ensure that you enjoy a smooth and hassle-free experience with your purchase.

Thank you for being a valued customer, and we look forward to serving you again in the future.