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Honbike Warranty Policy

My E Ride is the designated supplier of Carbo products for E-Ride Shop. All warranty claims for these products will be processed in accordance with My E Ride's Warranty Policy. 

E-Ride Shop follows the warranty policies established by our suppliers. Additionally, we have our own warranty terms and conditions that complement these supplier policies. Together, these policies provide a comprehensive guide for our customers, ensuring clarity and consistency.

In the event of any discrepancies between E-Ride Shop's policy and our suppliers' policies, E-Ride Shop reserves the right to determine, at our sole discretion, which parts of the supplier's warranty policies will take precedence. This approach ensures alignment with supplier agreements while maintaining transparency and fairness for our customers.

For any questions or further clarification, please contact our Customer Service team.

Warranty Service Clause:

  • The customer is fully responsible for the repair and maintenance of the product under this warranty.

  • E-Ride Shop, along with the respective supplier/brand, holds no liability or responsibility for the execution of any repairs or maintenance required.

  • E-Ride Shop will:

    • Act as an intermediary for the warranty claim, facilitating communication and coordination between the customer and the supplier/brand/manufacturer.

    • Facilitate the provision and shipment of necessary replacement parts to the customer.

    • Not be responsible for the installation or implementation of these parts.

  • The customer must ensure:

    • All repairs are conducted in accordance with the manufacturer’s guidelines.

    • Repairs are performed by a qualified professional if necessary.

  • E-Ride Shop disclaims any and all liability arising from improper installation or repair of the product.

  • In the event of any discrepancies arising from E-Ride Shop's warranty policy for the given supplier/brand, E-Ride Shop reserves the right to determine, at its sole discretion, which parts of our warranty policy and the supplier's warranty policy will apply.

Suppliers/Brands/Manufacturers Warranty Clause:

Consumer Law

My E Ride HONBIKE includes up to two (2) years warranty. To make a claim under warranty, you will need to provide a valid proof/date of purchase of HONBIKE and is valid only to the original purchaser. For details on warranty coverage and claims, please see below.

HONBIKE products have been developed and designed for commuting/leisure usage and/or simple riding in fair weather, at safe speeds and relevant travel in an urban or suburban environment and in accordance with HONBIKE's guidelines, including but not limited to information in HONBIKE's technical specifications and Owner's Manual.

End User Responsibility

The end user must accept and follow the guidelines and recommendations published by HONBIKE, including but not limited to information contained in technical specifications and Owner's manual.

Obtaining Repair Services for a Fault

Before providing a repair service, HONBIKE or its authorised distributor or reseller will require you to provide proof of purchase details and may ask you to respond to questions designed to assist with diagnosing potential issues. HONBIKE or its authorised distributor or reseller will provide instructions for the procedures for obtaining service.

You must submit any claim arising from a faulty product within two (2) months of its discovery.

You should make available when requested, proof of purchase, the HONBIKE frame number and/or order number and a description of the problem. On satisfactory receipt of the requirements, My E Ride will work with you in an attempt to diagnose and resolve the issue.

If after seeking support from My E Ride, your HONBIKE Uni4 is still not functioning correctly, My E Ride will determine whether your HONBIKE product requires service/replacement and how My E Ride will provide this service/remedy the issue.

Claims for the following will not be valid:

  1. Consumable parts where service life will vary widely depending on usage. These include batteries, tyres, inner tubes, brake pads, brake cables/hoses, brake fluid, pedals, belt and drive components and handlebar grips. Your warranty will not cover these products unless failure has occurred due to a defect in materials or workmanship.
  2. Cosmetic damage, including but not limited to scratches and dents. Damage caused by use with another product.
  3. Damage caused by accident, abuse, neglect, liquid contact, fire, earthquake, flood, Force majeure or external cause.
  4. Any damage, failure or loss caused by misuse or operating the HONBIKE product outside HONBIKE's published guidelines.
  5. Damage caused by service by anyone who is not a representative of My E Ride or a My E Ride Service Provider.
  6. A HONBIKE product that has been modified to alter functionality or capability without the written permission of My E Ride.
  7. Defects caused by normal wear and tear including corrosion, rust, hairline cracks in paint, chips in paint, water damage, the results of fatigue. Fatigue damage is a symptom of the frame or component being worn through normal use. It is the owner's responsibility to inspect his/her HONBIKE in accordance with responsible practice and the published
    8. recommendations outlined in the HONBIKE Owner's Manual. Any HONBIKE if the frame number has been removed or defaced from the HONBIKE product.

Service Options

My E Ride provides service through its network of HONBIKE distributors, resellers and on occasion directly rectifies issues where a distributor or reseller is not available. In the event that you require service or repair of a HONBIKE product, please contact My E Ride. Depending on the complexity of service required, a distributor / reseller may elect to send your HONBIKE product to a HONBIKE Service Centre location. Upon completion of the service of your HONBIKE product, you will be notified, at which time you may collect the product as soon as is feasible or arrange for alternative  collection / delivery options.

If you elect to repair a defective product yourself, use the services of a non-approved service agent, or if you use a replacement part not supplied by My E Ride, My E Ride will not be liable for any damage, failure, repair costs or loss caused by the use of such unauthorised service or parts.

My E Ride will have the option to repair or replace (with new or reconditioned parts of the same or similar specification), at no charge. My E Ride may elect to simultaneously replace non-defective parts that are part of a sub-assembly that contains the defective component. Any replaced components, parts or accessories will become the property of My E Ride. In the event My E Ride elects to replace a defective frame, a new frame of equal or greater value will be provided. The new frame may not be the exact model purchased.

Warranty Resolution Time Clause:

E-Ride Shop is not liable for any extended time that may be required to resolve a warranty claim. Various factors beyond our control can contribute to delays, including but not limited to:

  • Supplier/Brand Response Times: Processing and response times from the supplier or brand may vary.

  • Shipping and Logistics: Delays in the shipment of parts or products, which can be caused by logistical issues or external factors such as weather conditions or transportation disruptions.

  • Inspection and Evaluation: Time required for the supplier or brand to inspect and evaluate the product or defect.

  • Part Availability: Delays due to the unavailability of required parts or components.

  • Customs and Import Regulations: Delays caused by customs inspections and import regulations for international shipments.

Contact Us for Warranty Claims:

If you need to issue a warranty claim, please follow these steps:

  1. Prepare Your Information:

    • Product name and model number

    • Date of purchase

    • Detailed description of the issue

    • Proof of purchase (e.g., receipt or invoice)

    • Photos or videos of the defect (if applicable)

  2. Contact Our Customer Service Team:

  3. Submit Your Claim:

    • Provide all necessary information and documentation.

    • Our team will review your claim and coordinate with the supplier/brand as needed.

    • We will act as an intermediary to facilitate the warranty claim process.

  4. Next Steps:

    • After your claim is reviewed, our customer service team will inform you of the outcome and any further actions required.

    • If approved, E-Ride Shop will arrange for the shipment of necessary replacement parts. Note that we are not responsible for the installation or implementation of these parts.

Thank You for Choosing E-Ride Shop:

Thank you for choosing E-Ride Shop for your e-riding needs. We appreciate your trust in our products and services. Your satisfaction is our top priority, and we are committed to providing you with the best customer experience possible.

If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team. We are here to help and ensure that you enjoy a smooth and hassle-free experience with your purchase.

Thank you for being a valued customer, and we look forward to serving you again in the future.